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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first thing you should do is click the Help button, which is visible on each and every page. A popup will show up. It includes comprehensive information about all the operations that you can perform on the page in question. Each pop-up menu shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have an extensive assortment of how-to videos clarifying how to work with our web hosting Control Panel. They're meant for those of you who want to see how things are getting done rather than just reading articles. Thus, everyone can quickly become familiar with our web hosting Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't find the solution you searching for, take a look at our comprehensive Frequently Asked Questions section, which comprises questions asked by actual customers and offers real solutions. We frequently update our FAQ database with new articles so as to embrace all the new additions and innovations associated with our platform.

Ticketing System

If you still can't find the solution you searching for in the FAQ database either, we have a great team of technical support engineers available 24/7 and ready to assist you with any question. Each trouble ticket you submit will be answered within one hour (the average ticket response time being about 20 mins), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 191218

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com