If you’ve bought a hosting plan and you’ve got some questions regarding a given feature/function, or in case you’ve encountered a certain predicament and you require support, you should be able to contact the respective help desk support staff. All hosting providers use a ticketing system irrespective of whether they provide other methods of contacting them along with it or not, because the best way to solve a problem most often is to post a ticket. This kind of correspondence renders the responses sent by both sides easy to follow and allows the client care staff members to escalate the case if, for example, a server administrator should step in. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, which implies that you will have to use no less than 2 different accounts to get in touch with the help desk support staff and to actually manage the hosting space. Incessantly switching from one account to the other could be a nuisance, not to mention the fact that it requires a very long time for the vast majority of hosting companies to respond to the ticket requests themselves.

Integrated Ticketing System in Cloud Website Hosting

In contrast to what you may find with lots of other hosting providers, the support ticket system that we use with our cloud website hosting plans is an indivisible part of the Hepsia Control Panel, which is included with all web hosting accounts. You will not have to remember several log-in names and passwords, since you’ll be able to manage your tickets and the hosting account itself from a single location. So, if you have a query or encounter an obstacle, you can contact our customer support staff members straight away. Our system includes a clever search option. This goes to say that even in case you have submitted numerous tickets over the years, you will be able to track down the one that you need without hassles. Additionally, you can read knowledge base tips for troubleshooting commonly met obstacles.

Integrated Ticketing System in Semi-dedicated Servers

We deem it far more efficient to manage everything from one single location, so we have integrated a support ticket system into the in-house built Hepsia hosting Control Panel, which comes with each semi-dedicated server account. This will allow you to manage the correspondence with our tech support staff along with your account, which implies that you won’t need to remember one more sign-in name for a different admin console. You’ll be able to open a new ticket or to check the status of an old one with less than a few clicks while you are browsing the files hosted in your semi-dedicated account. In addition, you can search through older tickets using an intelligent search box or have a look at relevant knowledgebase articles, which provide solutions to commonly experienced obstacles. The inbuilt trouble ticket system is closely monitored 24/7/365 with the maximum response time being just 60 minutes, so there’ll always be someone to help you.