The access to the customer and tech support that a cloud website hosting company offers will tell you a lot about the services they offer too. In case you're allowed to use only email messages and / or tickets, you have most probably come across some reseller and not the actual website hosting provider. If this is the case, you will probably have to wait for a couple of days in order to get an issue resolved as the reseller may not be checking their communication regularly or they may have to get hold of the true hosting company for further assistance. When the provider can provide various options for communication with short response time that are available at any moment, they are most likely the top provider, not just a reseller. Which means that you'll reap the benefits of prompt assistance and top-notch support because they will have instant access to the servers where your account will be created. Regardless of the problem - technical or sales, it's always better to be able to contact your web hosting company right away through your preferred way of communication.

24/7 Customer Support in Cloud Website Hosting

We offer 24/7 billing, customer and tech support for our cloud website hosting plans. Even if you are not our client yet and you have some questions, we can give you a hand without delay and give you the necessary info, in order to give you a choice to make an informed decision when you purchase your new website hosting account. We are available twenty-four seven, including weekends and holidays, and we provide several means of communication to get in touch with us - live chat, phone, e-mails and support tickets. For your convenience, we now have multiple phone numbers around the world, so that you'll be able to call the one that is closer to you. The max response time for your e-mail messages and the tickets is one hour. The actual response time is no more than 15-20 min, so you can forget all about waiting for several days to get support for any task or issue, regardless of its complexity.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you pick, you're able to take advantage of our 24/7 tech support services even on public holidays. All of your websites will be available all the time and so will we. With numerous contact options, you can select the best approach to contact us and find out about our solutions in case you don't have an account yet, or request support in case you are already our customer. You'll be able to call us, start a chat with a live representative, send an email or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The last two options have a one-hour response time warranty, even though it rarely takes more than 20 minutes to get assistance no matter the nature of the trouble. With our customer and technical support services, we will be available for you anytime you need us, not a couple of days afterwards.

24/7 Customer Support in VPS Servers

If you obtain a VPS server from our company, you will be able to use several different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, we now have several local phone numbers in the United States of America, the United Kingdom and Australia plus a live chat service. When you're an existing customer and you're looking for help with a technical issue that requires additional time to investigate or resolve, you will be able to open a ticket through your billing account or you can send an e-mail message and we'll handle the trouble and send you an answer within one hour. The reply time is guaranteed 24/7, including holidays and weekends, yet for the majority of problems it takes less than 30 mins to receive assistance. Our support service covers the VPS plus all the pre-installed software it comes with, so if you need help with third-party applications, you'll be able to check the additional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Servers

All of the dedicated server plans that we supply feature 24/7 support through numerous means of communication and with a 1-hour maximum reply time guarantee. When you want to learn more about the plans or you have some general or billing questions, you're able to phone one of the local numbers we have internationally or you could use our live chat service and speak to a live representative. For entirely tech difficulties that require some help from a tech support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you could send an e-mail, as all of these channels are more appropriate to keep track of a certain issue. The answer time for them rarely surpasses half an hour, therefore you can forget all about having to wait for a full day in order to receive assistance. Our support service is available for all server-related issues, including the pre-installed software. When you want support for third-party applications, you can consider acquiring the Managed Services upgrade that we supply for all the plans.