Tech Support Channels
A 1–Hour Response Guarantee
We provide a 60 min response time warranty for every support ticket or email that you send to the customer support team. We’ll swiftly reply to all the standard queries and forward right away the issue to our sysadmins in case further assistance is needed. If you order our Managed Services package, we’ll complete any of the included tasks at a time that has been agreed upon preliminary.
A Top–Quality Client Care Service
We will be available to you 24/7 to reply to any questions that you may have pertaining to our Website Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated hosting server. If you also require help handling server admin procedures, you can have a glance at our Managed Services package, which includes backup hard disk space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as installation and troubleshooting services
An Easy–to–Navigate Help Area
Every dedicated web hosting plan is fitted out with our free–of–charge Website Control Panel, which boasts an in–depth knowledge base plus a set of step–by–step video tutorials. Whenever you require help working with the Website Control Panel, just click the Videos or Help buttons situated in the upper right corner.