Support and Help Channels
A 60–minutes Ticket Answer Guarantee
Each ticket that you submit to the tech assist Dept will be handled in about one hour. All basic issues are going to be addressed right away. Nevertheless, if the assistance question you have submitted calls for the help of a licensed admin technician, we are going to address the ticket to him and will let you know about the postponement.
Top–quality Client Assistance Service
We’ll be on–line for you 24 hours a day to offer advices and technical support as well as to help you with any trouble that you might run into while you are handling your virtual server. We can easily aid you with all pre–installed apps, like your OS, server admin panel (in accordance with the VPS type) and the Website Control Panel made 100% by us.
A Descriptive Help Section
Each section of the Website Control Panel that is included without charge with your VPS offers a built–in knowledge base. You will see a selection of exhaustive how–to tutorials and a number of step by step video tutorials that demonstrate all the common web site maintenance responsibilities. You can gain access to them by hitting the Help or Video keys in the right corner of each Control Panel section.